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Frequently Asked Questions

Is your question answered below? If not, click here to contact us.

I know a store/venue/conference that may want to sell SutiSana products.

Thanks for thinking of us! Contact Us and our Sales Department will get in touch with you to discuss the possibility further.

Does SutiSana host interns? Short-term mission teams?

Currently all international volunteer opportunities are coordinated through our founder, Word Made Flesh, though volunteers teams may work closely or completely with SutiSana. Read more here:

I’m traveling to Bolivia this year (or know someone who is). Can I visit SutiSana?

We’ll do our best to accommodate a visit! Contact Us and we can discuss details.

Can I order a customized product?

You can order a Market Tote with your own logo with a minimum order of 100 bags.
Please contact us for details on pricing.

Do you offer international shipping?

We currently offer shipping within the United States and Canada.

How can I pay for my order?

You can securely pay for your online order using Paypal. If you do not have a Paypal account, you can still use Paypal to pay with your credit card.

What about bulk orders?

For orders larger than 25 items, please contact us directly at

What is your return or cancellation policy?

At the moment, we are not able to offer returns. If you wish to cancel your order, please do so within 24 hours of placing the order.

I want to fight trafficking where I live. Where do I start?

Start by becoming an expert on the issue: check out these excellent resourcesDon’t forget – fighting trafficking isn’t always about a dramatic rescue. Check out Get Involved and write us if you’re interested in volunteering with us, even without leaving your home. Simple actions make a real difference.

What is Aguayo?

Aguayo is a weave unique to the Andes – vibrant and resistant enough for everyday use. Even today, many women in El Alto fill the cloth with their groceries and tie it over their shoulders. It is a symbol of traditions reaching back centuries, and even symbolic of life itself.
We’re incorporated the fabric into many SutiSana creations, as a nod to the beauty and wisdom of the region. As the cloth is woven from 100% pastured sheep wool, it may contain natural inconsistencies.

How do I use PayPal to pay for my order?

To pay with PayPal, you’ll need to set up a PayPal account on the PayPal website.

Why pay with PayPal?

It’s safer: shop at thousands of websites without sharing your financial details.
It’s faster: with no need to type in your card details, you can check out in a few clicks.
It’s easier: all you need is an email address and password to pay online.

It takes minutes to open a PayPal account and it’s free.

What can I do if the payment for my order is declined?

If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.

To help ensure your order is not declined when placing a new order we suggest checking the following:

– Check the card details to make sure the information is correct, e.g. the expiry date or your billing address.
– Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
– Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.

If you’ve checked all of the above, try paying with another card.

If you’ve tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.

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